Privacy Policy
Australian Skilled Migration
Last updated: 01/11/2025
Australian Skilled Migration (“we”, “us”, “our”) is committed to protecting the privacy of your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) when collecting, using, disclosing and storing personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights.
1. What Personal Information We Collect
We may collect the following types of personal information:
1.1 General personal information
Full name, date of birth, gender
Contact details (address, email, phone number)
1.2 Identification documents
Passport
National identity cards
Birth certificates
Police clearances
Driver’s licence
Proof of address documents
1.3 Visa-related information
Education history and qualifications
Employment history and references
Skills assessments
English test results
Medical examination results (not stored unless required and authorised)
1.4 Financial information
Payment receipts
Invoices
Bank transfer confirmations
Payment details required for fee processing
(We do not store full credit card details.)
1.5 Sensitive information (only when necessary)
We may collect sensitive information such as health information or criminal history only where required for visa applications and with your consent, in line with APP 3.
1.6 Website and digital information
IP address
Cookies and analytics data
Pages visited and time spent
Device information
(Collected via Google Analytics or similar tools.)
2. How We Collect Personal Information
We collect your information when:
You complete a form on our website (assessment form, enquiry form, eligibility questionnaire, booking form).
You contact us via email, phone, SMS, WhatsApp or social media.
You become a client and provide documents for a visa or recruitment process.
Employers provide information for sponsorship or nomination purposes.
You apply for a job through our recruitment services.
You use our website, which automatically generates analytics and cookie data.
We may also collect information from third parties where reasonable, including:
Employers
Referees
Skills assessing bodies
The Department of Home Affairs
Recruitment platforms
Publicly available sources (e.g., LinkedIn)
3. Why We Collect Your Personal Information
We collect, use and disclose your information to:
Assess your eligibility for a visa or migration pathway
Lodge and manage visa, nomination, and sponsorship applications
Provide recruitment services to employers
Manage client files and respond to enquiries
Verify your identity
Comply with legal obligations
Process payments and issue invoices
Improve website functionality and user experience
Communicate updates, newsletters, and marketing (you may unsubscribe at any time)
We only collect information that is reasonably necessary for our functions, as required by APP 3.
4. Disclosure of Personal Information
We may disclose your personal information to:
4.1 Government bodies
Department of Home Affairs
Australian Taxation Office
Skills assessing authorities
Department of Foreign Affairs
State and Territory Government bodies
4.2 Recruitment partners
Employers seeking to fill positions
Background check providers
Medical and police clearance providers (with your consent)
4.3 Service providers
Cloud storage
CRM providers
Payment processors
IT support services
Marketing and analytics providers (Google, Meta)
- Processing Partners (with whom you have an agreement)
We may disclose your personal information to a third party referred to above that is located outside Australia, including the Philippines.
We may also disclose your personal information as permitted or required by law.
5. How We Store and Protect Your Information
We store information in:
- Secure online servers
Locked filing cabinets (for limited physical documents)
We take reasonable steps to protect your information, including:
Password-protected systems
Multi-factor authentication
Role-based access restrictions
Staff confidentiality agreements
If a data breach occurs, we follow the Notifiable Data Breaches Scheme requirements
6. Access and Correction of Your Information (APPs 12 & 13)
You may request:
Access to personal information we hold about you
Corrections to inaccurate or outdated information
Requests can be made by emailing enquiry@australianskilledmigration.com.au
We may need to verify your identity before releasing information.
7. Marketing Communications (APP 7)
We may send you marketing or updates about visas, migration changes, recruitment opportunities, or our services.
You can opt-out at any time by clicking “unsubscribe” or contacting us directly.
8. Cookies and Website Analytics
Our website uses cookies and analytics tools to:
Track website traffic
Improve performance
Personalise content
Understand user behaviour
You can disable cookies in your browser settings, though some website features may not work correctly.
9. Third-Party Links
Our website may link to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be published on our website with the new “Last Updated” date.
11. Contact Us
If you have questions, concerns or complaints about privacy, please contact:
Australian Skilled Migration
Email: enquiry@australianskilledmigration.com.au
Phone: (03) 9614 0586
Address: 1415/530 Little Collins Street, Melbourne VIC 3000
We will respond to all privacy enquiries promptly and in accordance with the Privacy Act. If you are dissatisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner by phoning 1300 363 992 or by email at enquiries@oaic.gov.au.